Product Support

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Sensor Application and Patient Monitoring

Click on a topic to access PDF and video material.
Please refer to our Instruction Manual for more detailed information.

Transcutaneous Monitoring

Sensor Application and Patient Monitoring

Click on a topic to access PDF and video material.
Please refer to our Instruction Manual for more detailed information.

Quick Reference Guides

Adult

Neonate

User Interface

Pre-monitoring Checks

Sensor Check & Application

Sensor Check

Read the PDF or watch the video below

Sensor Application – Adult

Read the PDF or watch the video below

Sensor Application – Neonate

Read the PDF or watch the video below

Sensor Application – Ear Clip

Read the PDF or watch the video below

Post-patient Monitoring

Sensor removal – MAR
Sensor removal – Ear Clip
Sensor calibration and storage
Sensor cleaning and inspection | Read the PDF or watch the video below

Maintenance

Changing the gas bottle
SDMS Maintenance Checklist
Changing the sensor membrane | Read the PDF or watch the video below

Monitoring Screens and Features

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Looking for V-STATS or other connectivity solutions?

Explore our connectivity options and learn how to download or upgrade V-STATS to get the most out of your transcutaneous monitor.

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Looking for a specific support document?

Reference, support, and instruction documents are available in a variety of languages.

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Looking for V-STATS or other connectivity solutions?

Explore our connectivity options and learn how to download or upgrade V-STATS to get the most out of your transcutaneous monitor.

Explore Connectivity

Looking for a specific support document?

Reference, support, and instruction documents are available in a variety of languages.

Browse All Manuals

Troubleshooting

Note: Information provided in this section is intended for general guidance on frequently asked questions only and is subject to below disclaimer. Please refer to the Technical Manual and Service Manual for more information on Troubleshooting.

Why haven't my PCO₂ values stabilized after 10 minutes of patient monitoring?

There are a couple possible causes for this problem, each with an easy solution.

Possible Cause(s)	Recommended corrective action(s)
Sensor loosely attached to patient	Verify that the sensor is securely attached and ensure that air gaps are eliminated between the skin and the sensor. If needed, reapply the sensor (on same or an alternate site). Consider to use the Staysite™ Adhesive (model SA-MAR) to complementary attach Multi-Site Attachment Rings if more secure sensor attachment is required, e.g. in high humidity environments, for patients who perspire profusely and/or in challenging patient motion conditions.
Sensor is applied to a measurement site that is not recommended for PCO2/PO2 monitoring	Apply sensor to a recommended measurement site with an appropriate Sensor Attachment Accessory. For instructions refer to the Quick Reference Guide for the SDMS or the Instruction Manual for the SDMS.
Excessive use of contact liquid	Remove sensor. Clean sensor and measurement site with an alcohol pad. Reapply the sensor using only one drop of contact liquid.

Why am I seeing a 'Sensor off Patient' message?

If this message appears while monitoring, the sensor has been dislodged or intentionally removed from the patient.

Note: Pressing the ‘ENTER Button’ while this message is displayed will terminate The ‘Sensor off patient (↲)’ alarm condition, reset the Site Timer to the selected ‘Site Time’, and – if reduced by SITE PROTECTION – reactivate sensor heating. The measurement screen will remain active.
Note: Inserting the sensor into the ‘Docking Station’ will also terminate the ‘Sensor off patient (↲)’ alarm condition.

How do I clean the sensor after patient monitoring?

This video shows how to clean a sensor after patient monitoring.

Follow these steps to clean the sensor:

Remove sensor from patient and inspect the skin.
Clean the sensor with a gauze soaked in 70% isopropanol or other approved cleaning agent.
Gently wipe the sensor surface, then clean the sides of the membrane ring.
Avoiding strain on the cable, gently clean the sensor cable from the sensor head to plug.
Visually inspect the sensor and membrane.
Place the sensor in the Docking Station and allow it to calibrate.
Once you see the “Ready for Use” screen on the SDM, you can start a new monitoring session.

Where can I find a list of approved cleaning agents?

A full list of the approved cleaning and disinfection agents can be found here.

How can I resolve the error message 'Gas Leak in DS'?

This error can occur when the docking station is contaminated, when there is a problem with the gasket, or when the sensor is not properly positioned during calibration. This video tutorial will guide you through the steps to resolve the error message.

Possible Cause	Recommended Action
Sensor not properly positioned in Docking Station during last calibration.	Verify that sensor is clean and is properly placed into the holder at the inside of the Docking Station door and that the door properly closes.
Gasket of Docking Station contaminated.	Clean the Docking Station gasket with a cotton swab with 70% isopropanol. Remove any residual threads and fibers and allow to dry.
Gasket of Docking Station defective or missing	Carefully inspect the gasket and verify that it is present and well embedded in its notch. If damaged contact qualified service personnel.
Docking Station door and / or closing mechanism defective	Carefully inspect the door and the closing mechanism for mechanical or functional damage. The closing mechanism must properly lock in place. If damaged contact qualified service personnel.
	For more troubleshooting information, see our Service Manual.

How do I resolve Sensor Problem 11?

This message is commonly caused by a defective membrane or dried electrolyte. This video tutorial will guide you through the steps to resolve the error message.

Possible Cause	Recommended Action
Membrane related (defective or dried up electrolyte)	Change the membrane: 1) if it is damaged or missing, has a loose fit, or if there is trapped air or dry electrolyte under the membrane 2) sensor calibration takes almost 14 minutes or cannot be completed within 14 minutes
PCO2 electrode and/ or white PO2 sensing spot contaminated	If after having changed the sensor membrane the calibration still takes almost 14 minutes or cannot be completed within 14 minutes contact qualified service personnel to clean the sensor without membrane.
Sentec TC Sensor defective	If the problem persists the Sentec TC Sensor is defect. Replace it with a new one.
	For more troubleshooting information, see our Service Manual.

How do I resolve Sensor Problem 12?

This message is commonly caused by a defective membrane or dried electrolyte. This video tutorial will guide you through the steps to resolve the error message.

Possible Cause	Recommended Action
Membrane related (defective or dried up electrolyte)	Change the membrane: 1) if it is damaged or missing, has a loose fit, or if there is trapped air or dry electrolyte under the membrane 2) if the ‘Sensitivity Test’ fails.
PCO2 electrode and/ or white PO2 sensing spot contaminated	If after having changed the sensor membrane the ‘Sensitivity Test’ still fails contact qualified service personnel to clean the sensor without membrane.
Sentec TC Sensor defective	If the problem persists the Sentec TC Sensor is defect. Replace it with a new one.
	For more troubleshooting information, see our Service Manual.

Why are the drift-corrected values missing on the report downloaded from V-STATS?

According to the V-STATS Manual: Wait to download the SDM Trend Data until successful termination of the sensor calibration (status message “Ready for Use” displays.

Note: To ensure that correction of residual PCO2 drift is possible, wait to download SDM Trend Data until the status message changes from “Calibration in progress” to “Ready for use”

Note: Ensure that in V-STATS the sub-menu ‘Measurement -> Correction of Residual PCO2 Drift’ is set to ‘Both’, to get the drift corrected PCO2 data is displayed as a blue curve in addition to the green curve of the uncorrected data. If set to ‘Off’ only the green curve representing uncorrected PCO2 data is displayed. If set to ‘On’ only the blue curve representing drift corrected PCO2 data is displayed.

Key Message: You must allow the sensor to complete a successful calibration following patient monitoring before turning off the monitor. If you turn off the monitor without calibrating the sensor, the drift corrected data will be lost and there will be no drift corrected values on your report.

EDUCATION